Privacy policy.

Last updated: 01 May 2025

At Peace and Minds, your privacy matters. This policy explains how we collect, use, and protect your personal information in line with the General Data Protection Regulation (GDPR).

Who We Are

Peace and Minds is a therapy and hypnotherapy service based in the UK. If you have any questions about this policy or your data, please contact:

Email: debbie@peaceandminds.com

What Data We Collect

We may collect the following personal information:

  • Name, email address, and phone number (e.g., via contact or booking forms)

  • Information you provide during sessions or consultations

  • Notes taken during therapy or hypnotherapy sessions

  • Website usage data (via cookies or analytics)

How We Use Your Data

We use your data to:

  • Respond to enquiries and manage appointments

  • Provide therapy and hypnotherapy services

  • Maintain accurate client records

  • Improve website performance and user experience

We will never sell or share your personal data with third parties for marketing.

Lawful Basis for Processing

We process your personal data under the following legal bases:

  • Consent – when you voluntarily provide information via forms.

  • Contract – to deliver therapy or hypnotherapy services you’ve requested.

  • Legal obligation – to retain certain records as required by law.

  • Legitimate interest – to maintain the safety and quality of our services.

How Long We Keep Your Data

Client records are retained for 7 years after the end of therapy (as per professional guidelines), unless you request deletion sooner and no legal obligations prevent it.

Website enquiry data is deleted within 12 months unless you become a client.

Your Rights

Under GDPR, you have the right to:

  • Access the data we hold about you

  • Request correction of inaccurate data

  • Ask for your data to be deleted (where appropriate)

  • Withdraw consent at any time

  • Object to or restrict certain types of data processing

To exercise these rights, contact us using the details above.

How We Protect Your Data

Your information is stored securely in password-protected systems and/or encrypted files. Only authorised personnel have access.

Cookies

We use cookies to improve your experience. Please see our Cookies Policy for more.

Changes to This Policy

We may update this policy occasionally to reflect changes in the law or services. Please check back from time to time.